Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Business, for the purpose of CCPA/CPRA, refers to the Company as the legal entity that collects Consumers' personal information and determines the purposes and means of the processing of Consumers' personal information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers' personal information, that does business in the State of California.
• CCPA and/or CPRA refers to the California Consumer Privacy Act (the "CCPA") as amended by the California Privacy Rights Act of 2020 (the "CPRA").
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to WP Media, Inc., PO Box 910083, San Diego, CA 92191.
• Consumer, for the purpose of the CCPA/CPRA, means a natural person who is a California resident. A resident, as defined in the law, includes (1) every individual who is in the USA for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the USA who is outside the USA for a temporary or transitory purpose.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country refers to: California, United States
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Do Not Track (DNT) is a concept that has been promoted by US regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites.
• Personal Data is any information that relates to an identified or identifiable individual. For the purposes of the CCPA/CPRA, Personal Data means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.
• Service means Radio Content Pro: the website at radiocontentpro.com, the web app at app.radiocontentpro.com, the Radio Content Pro Chrome extension, the Radio Content Pro WordPress plugin, the Radio Content Pro API, and the emails We send You as part of it (such as Daily Prep and show emails).
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Third-party Social Media Service refers to a third-party sign-in service through which You can sign in to the Service. Today that is Google only.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to Radio Content Pro, accessible from https://radiocontentpro.com and https://app.radiocontentpro.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number, if You give it to Us (for example on a contact or demo form)
• Billing details, such as Your billing address, which Stripe collects at checkout
• Details about Your station and show that You give Us, such as Your station, market, format, show times and the answers in Your Character Profile
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Signing In with Google

You can sign in with Google. If You do, Google shares Your name, email address and profile picture with Us, through Clerk, Our sign-in provider. We do not receive Your contacts or Your other Google activity.

AI-Generated Media Data

We store the prompt text and resulting files for every AI generation request you make (e.g., images via OpenAI; voice via 11 Labs as they become available).

Image and voice prompts and outputs are transmitted to—and automatically moderated by—those vendors' U.S. servers. Text prompts sent to Our AI assistant and writing tools may be processed outside the United States; see “Service Providers” below.

Prompts may contain personal information you choose to include; by submitting a prompt you consent to that transfer and storage.

We keep prompts and unsaved generated files for 90 days, then automatically erase them. Files You save stay in Your Account until You delete them or close Your Account. We keep the non-content record of the request — when it happened, which feature you used, and what it cost — for billing, abuse prevention, and our own reporting.

AI Assistant Conversations

When You use Ava, our in-app AI assistant, We store the messages You send and the responses You receive. These conversations may include information You choose to type — for example details about Your station, show, market, or content plans. We store them so that You can return to previous conversations and so that Ava can keep context within a conversation.

We do not use Your conversations to train AI models. Anthropic and OpenAI say in their commercial terms that they do not train their models on content sent through their APIs. For DeepSeek and ElevenLabs, see their policies linked below: We do not have a separate contract with them that bars training. We use Your conversations to run the assistant, to keep the service working, and to investigate abuse.

We keep each Ava conversation for 90 days after its last message, including conversations You start in Our Chrome extension. When a conversation has had no new message for 90 days it is automatically deleted: its title is deleted and the content of its messages is erased. Ava conversation content is never kept longer than 90 days after the conversation's last message. As above, We keep the non-content record of the exchange for billing and abuse prevention.

You do not have to wait for that. You can erase Your entire Ava conversation history at any time from within the app — the delete control sits in the chat window's header. It takes effect immediately and cannot be undone. If You would rather We did it for You, email support@radiocontentpro.com.

When Ava cannot answer a question, or You tell her something is broken, We keep that question and her reply for 30 days so Our team can fix the problem, and then delete them. When You report a problem, Our team is also alerted, without Your words.

Your conversations are visible only to the account that created them. On a team account, the account holder cannot read a team member's conversations.

Our hosting vendors keep short-lived system backups for disaster recovery under their own retention schedules, and those backups may retain erased content for a limited period after erasure before they are themselves deleted. We do not restore erased content from backups except to recover from a system failure, and never at an individual's request.

We began storing Ava conversations on July 11, 2026. Conversations from before that date were never stored.

Chrome Extension

When the side panel is open, the Radio Content Pro Chrome extension reads the text, title and address of the tab in front of You so Ava can write from it. It does not read Your other tabs or Your browsing history, and it does not read pages while the panel is closed. That page text and Your messages go to Radio Content Pro and to Our AI providers (listed under “Service Providers” below) to write Ava's reply. Conversations follow the 90-day rule above.

The extension stores only Your sign-in session and a one-time “onboarded” flag in the browser (and, for the free try-out without an account, an anonymous trial token). It also sends Us error reports, without page content, and usage events about the extension.

Auto-Refill Consent

If you toggle Enable Auto-Refill in your dashboard, you authorize recurring charges for the selected credit bundle whenever your balance falls below your chosen threshold. You may disable Auto-Refill at any time. We use Stripe for payment processing; your card details never touch our servers.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

These are the Cookies the Service sets. We do not show a cookie banner, and the Cookies are not set on the basis of a banner choice:

• Sign-in Cookies – Administered by: Clerk, Our sign-in provider. Purpose: these keep You signed in to the app and help prevent fraudulent use of accounts (for example __session and __client_uat). The app does not work without them.
• Referral and invitation Cookies – Administered by: Us. Purpose: if You arrive through a partner's referral link, We remember the referral code for 30 days so the partner can be credited; if You arrive through an invitation link, We remember the invitation while You sign up.
• Analytics and advertising Cookies – Administered by: Google and Meta. Purpose: Google Analytics (for example _ga) counts visits and how the marketing pages are used, and the Meta Pixel (for example _fbp) measures Our ads and lets Us show Our ads to people who have visited Our marketing pages. These tags run on Our marketing pages only. They do not load inside the app or on pages whose address carries a personal link (such as an unsubscribe link).

You can block or delete these Cookies in Your browser. The marketing pages work without them; the app needs the sign-in Cookies.

Do Not Track. Our Service does not change its behaviour in response to Do Not Track signals.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To contact You: to email You about Your Account, Your Subscription and the Service, including security updates, when necessary or reasonable.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your requests to Us.
• To advertise Our Service: We use the Meta Pixel and Google Analytics on Our marketing pages to measure Our ads and to show Our ads to people who have visited those pages.
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• With Service Providers: the providers listed under “Service Providers” below, to run the Service, to monitor and analyze its use, to measure and show Our ads, for payment processing, and to email You.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• With Your team: on a team account, the owner sees each teammate's name and email address and can add or remove seats. The owner cannot read a teammate's Ava conversations.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

• Prompts and unsaved generated files: 90 days, then erased.
• Ava conversations: 90 days after the conversation's last message, then erased (see above).
• Saved files: until You delete them or close Your Account.
• Account, profile, Character Profile and show data: for as long as You have an Account.
• Billing records, such as invoices: for as long as tax and accounting law requires.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

For EU/UK residents we rely on Standard Contractual Clauses when transferring data to the United States and, for the AI vendor identified below as processing data in the People's Republic of China, to that country.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

You can erase Your Ava conversation history Yourself, from the chat window's header, and You can edit Your profile and Character Profile in the app. To get a copy of Your data, or to delete Your Account, email support@radiocontentpro.com from Your Account's email address. We will respond within the time the law allows (45 days under the CCPA, one month under the GDPR). Deleting Your Account cancels Your Subscription and erases Your profile, Character Profile, shows and conversations, except records We must keep, such as invoices.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

Service Providers

These are the providers that process Personal Data for the Service, what each one is for, and what it receives.

AI Providers

These are the providers that receive Your prompts, conversations, page text from the Chrome extension, or generated files in order to deliver the AI features of the Service.

Not all of these vendors are in the United States. As noted in the table, DeepSeek processes and stores prompts in the People's Republic of China, whose data protection laws differ from those of the United States, the United Kingdom and the European Economic Area. By using the AI features of the Service You consent to that transfer.

Today every account's AI features use the same providers: there is no setting that keeps one account's content away from DeepSeek. If You do not want Your content processed in China, please do not use the AI features, and contact support@radiocontentpro.com.

We may integrate additional providers; when we do, we will update this list before processing your data with them.

Email Marketing

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us. Account emails, such as receipts and sign-in codes, are not marketing and are sent while You have an Account.

Payments

We will not store or collect Your payment card details. That information is provided directly to Stripe, Our payment processor, whose use of Your personal information is governed by its Privacy Policy (https://stripe.com/privacy). Stripe adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

CCPA/CPRA Privacy Notice (California Residents)

This privacy notice section for California residents supplements the information contained in Our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of California.

Categories of Personal Information Collected

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or Device. In the last twelve months We have collected these categories:

• Identifiers: name, email address, IP address, account ID.
• Commercial information: Your plan and purchases.
• Internet or other electronic network activity: pages visited and how You use the app.
• Professional information: Your station, show, market and format.
• Inferences: Your Character Profile and Your content preferences.
• Content You give Us: what You type to Ava and to Our writing tools, and page text You send from the Chrome extension.

We do not set out to collect sensitive personal information.

Sources of Personal Information

We obtain the categories of personal information listed above from the following categories of sources:

• Directly from You. For example, from the forms You complete on our Service, preferences You express or provide through our Service.
• Indirectly from You. For example, from observing Your activity on our Service.
• Automatically from You. For example, through cookies We or our Service Providers set on Your Device as You navigate through our Service.
• From Service Providers. For example, third-party vendors to monitor and analyze the use of our Service, or other third-party vendors that We use to provide the Service to You.

Sale and Sharing

We do not sell personal information for money. The Meta Pixel and Google Analytics on Our marketing pages are used for advertising, as described above, and California law may treat that as “sharing” personal information for cross-context behavioral advertising. You can block those tags in Your browser (see “Tracking Technologies and Cookies”).

Your Rights under the CCPA/CPRA

The CCPA/CPRA provides California residents with specific rights regarding their personal information. If You are a resident of California, You have the following rights:

• The right to notice. You have the right to be notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.
• The right to know/access. You have the right to request that We disclose information to You about Our collection, use, sale, disclosure for business purposes and share of personal information.
• The right to say no to the sale or sharing of Personal Data. You have the right to direct Us to not sell or share Your personal information.
• The right to correct. You have the right to request the correction of inaccurate personal information.
• The right to delete. You have the right to request the deletion of Your Personal Data, subject to certain exceptions.
• The right to not be discriminated against. You have the right to not be discriminated against for exercising any of Your consumer's rights.
• The right to limit. You have the right to limit the use and disclosure of sensitive personal information.

Exercising Your CCPA/CPRA Data Protection Rights

In order to exercise any of Your rights under the CCPA/CPRA, and if You are a California resident, You can contact Us:

• By email: support@radiocontentpro.com
• By visiting this page on our website: https://radiocontentpro.com/contact

Only You, or a person registered with the California Secretary of State that You authorize to act on Your behalf, may make a verifiable request related to Your personal information.

If You Are in the EU, the UK or Switzerland

The controller of Your Personal Data is WP Media, Inc., at the address above.

We rely on these legal bases: contract, to run Your Account and Your Subscription; legitimate interests, to keep the Service secure and to understand how it is used; consent, for marketing email and for advertising cookies; and legal obligation, for tax and accounting records.

You have the right to access Your Personal Data, to correct it, to delete it, to restrict or object to its processing, to receive it in a portable form, and to withdraw consent at any time. You also have the right to complain to Your data protection authority. To use these rights, email support@radiocontentpro.com.

Transfers out of the EU, the UK and Switzerland are covered under “Transfer of Your Personal Data” above.

Children's Privacy

Our Service is for adults (18 and over) and is not directed to children. We do not knowingly collect Personal Data from anyone under 18 (or under 16 in the EU and the UK). If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from a child, We take steps to remove that information from Our servers.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: support@radiocontentpro.com
• By visiting this page on our website: https://radiocontentpro.com/contact